BONITA Privacy Policy
Last updated: September 25, 2025
This Privacy Policy describes how BONITA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from our website, visit one of our physical stores, or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, physical store visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Our Services include our online store and our physical retail locations in Heliopolis and Nasr City, Cairo, Egypt.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our business practices, technology, operational requirements, or applicable legal and regulatory requirements.
When we make changes, we will post the revised Privacy Policy on our website and update the "Last updated" date. We may also take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect and use personal information about you from a variety of sources, depending on how you interact with BONITA.
In addition to the specific uses described below, we may use information we collect to:
- Provide and improve our products and Services.
- Process and fulfill purchases and orders.
- Communicate with you about your orders, account, products, or inquiries.
- Provide customer support.
- Personalize your shopping experience.
- Send marketing and promotional communications where permitted.
- Understand customer preferences and shopping behavior.
- Improve our website, stores, products, and Services.
- Detect, prevent, and investigate fraud or other unauthorized activity.
- Comply with applicable legal and regulatory obligations.
- Enforce our terms, policies, and agreements.
- Protect the rights, property, and safety of BONITA, our customers, employees, and others.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our website, physical stores, and Services.
When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information that you voluntarily provide to us through our Services may include:
- Basic contact details, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, order details, email address, and phone number.
- Account information, including your username, password, and other information associated with your account.
- Shopping information, including products you view, add to your cart, purchase, or add to a wishlist.
- Customer support information, including information you choose to provide when contacting BONITA.
- Feedback and reviews, including product reviews, comments, or other content you voluntarily submit.
- Store purchase information, including products purchased, transaction details, and information necessary to complete or support an in-store transaction.
Some features of our Services may require you to provide certain personal information. You may choose not to provide such information; however, this may prevent you from using certain features or completing certain transactions.
Information We Collect Through Cookies and Similar Technologies
Like many websites, we automatically collect certain information about your interaction with our website.
We may use cookies, pixels, tags, web beacons, software development kits, and similar technologies ("Cookies") to collect information about how you access and use our website.
This information may include:
- Device information.
- Browser type and version.
- Operating system.
- IP address.
- Network information.
- Pages viewed.
- Products viewed.
- Products added to cart.
- Purchases and other transactions.
- Referring websites or pages.
- Information about how you interact with our website, advertisements, emails, and Services.
We use this information to operate, maintain, analyze, personalize, and improve our website and Services, as well as to support marketing and advertising activities.
Information We Obtain from Third Parties
We may receive information about you from third parties, including vendors and service providers who collect information on our behalf.
These may include:
- Companies that support our website and online Services, such as Shopify.
- Payment processors that process payments and related transaction information.
- Shipping and fulfillment providers.
- Customer service and communication providers.
- Analytics providers.
- Advertising and marketing partners.
- Social media and technology platforms.
- Other service providers that support our business operations.
When you interact with our website, emails, advertisements, or Services, we or third parties we work with may automatically collect certain information through pixels, cookies, web beacons, software development kits, third-party libraries, and similar technologies.
Information obtained from third parties will be handled in accordance with this Privacy Policy, where applicable. We are not responsible for the privacy practices or policies of independent third parties.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide our Services and fulfill transactions with you, including to:
- Process payments.
- Process and fulfill online and in-store orders.
- Arrange shipping and delivery.
- Process returns and exchanges.
- Send order and transaction notifications.
- Manage customer accounts.
- Provide customer support.
- Respond to questions and inquiries.
- Enable product reviews and other customer features.
Marketing and Advertising
Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, including:
- Sending promotional emails or text messages.
- Informing you about new products, collections, offers, and promotions.
- Showing advertisements for BONITA products.
- Measuring and improving the effectiveness of our advertising.
- Personalizing advertisements and content.
- Understanding customer interests and preferences.
You may opt out of promotional communications at any time using the unsubscribe option included in our communications or by contacting us.
Security and Fraud Prevention
We may use personal information to detect, investigate, prevent, and take action regarding fraudulent, unauthorized, illegal, or malicious activity.
If you create an account with BONITA, you are responsible for keeping your account credentials confidential. We recommend that you do not share your username, password, or other account access information with anyone else.
If you believe your account has been compromised, please contact us immediately.
Communicating With You
We may use your personal information to communicate with you regarding:
- Orders and purchases.
- Deliveries.
- Returns and exchanges.
- Customer service requests.
- Account-related matters.
- Product inquiries.
- Promotions and marketing, where permitted.
We may also use your information to improve our customer experience and maintain our business relationship with you.
Cookies
BONITA uses Cookies and similar technologies on our website.
Cookies may be used to:
- Keep items in your shopping cart.
- Remember your preferences.
- Maintain account sessions.
- Understand website usage.
- Analyze website performance.
- Improve our website and Services.
- Personalize content and advertising.
- Measure advertising performance.
Our website may be powered by Shopify and may use Shopify-related Cookies and technologies.
Most browsers automatically accept Cookies by default. You may configure your browser to remove or reject Cookies.
Please note that disabling or blocking Cookies may affect your shopping experience and may cause certain features of our website to function incorrectly or become unavailable.
Blocking Cookies may also not completely prevent information sharing with certain third parties, including advertising partners.
Physical Stores
BONITA operates physical retail stores in Heliopolis and Nasr City, Cairo, Egypt.
When you visit one of our physical stores, we may collect information that you voluntarily provide to us in connection with a purchase, return, exchange, customer service request, loyalty program, promotion, or other interaction with BONITA.
Depending on the circumstances, this information may include your name, phone number, email address, transaction information, and other information necessary to provide our Services.
Our physical stores may also use security measures such as CCTV or other security systems for purposes including protecting customers, employees, property, and preventing theft or unauthorized activity.
Where applicable, such information will be handled in accordance with applicable laws and regulations.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to applicable law and this Privacy Policy.
These circumstances may include:
- Service providers and vendors that perform services on our behalf, including payment processing, shipping, fulfillment, IT management, analytics, customer support, cloud storage, and other business services.
- Business and marketing partners, including technology and advertising platforms, to support marketing, advertising, analytics, and personalized experiences.
- Payment processors, when necessary to process your transactions.
- Shipping and delivery providers, to fulfill and deliver your orders.
- Social media and technology platforms, where you interact with features, integrations, or advertisements provided through those platforms.
- Affiliates or companies within our corporate group, where applicable.
- Legal or regulatory authorities, where required by applicable law or legal process.
- Other parties, when necessary to protect or defend BONITA, our customers, employees, property, Services, or legal rights.
- Parties involved in a business transaction, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.
Third parties receiving information may process your information according to their own privacy policies and applicable laws.
Categories of Personal Information We May Disclose
Depending on how you interact with BONITA, we may disclose categories of information including:
- Identifiers, such as name, phone number, email address, and certain account information.
- Commercial information, such as products purchased, shopping information, order history, returns, exchanges, and customer support information.
- Internet or other similar network activity, such as website interactions, device information, and Usage Data.
Categories of Recipients
Recipients may include:
- Vendors and service providers.
- Payment processors.
- Shipping and fulfillment providers.
- Customer support providers.
- Analytics providers.
- Advertising and marketing partners.
- Technology platforms.
- Affiliates and business partners.
- Government or legal authorities where required.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Advertising and Marketing
We may work with advertising and marketing partners to promote BONITA products and Services.
These partners may use technologies such as cookies, pixels, and similar technologies to collect information about your interaction with our website, advertisements, or Services.
This information may be used to:
- Measure advertising performance.
- Understand advertising engagement.
- Show more relevant advertisements.
- Create or use audience segments.
- Improve marketing campaigns.
Where required by applicable law, you may have the right to opt out of certain forms of targeted advertising, sale, or sharing of personal information.
User Generated Content
Our Services may allow you to submit product reviews, comments, photos, or other user-generated content.
If you choose to submit content to a public area of our website or Services, that content may be publicly accessible.
Please do not submit personal or confidential information that you do not want to be publicly available.
We cannot guarantee that third parties who access publicly available content will respect its privacy or security.
Third-Party Websites and Links
Our website may contain links to websites, applications, social media platforms, or other online services operated by third parties.
If you follow a link to a website that is not operated or controlled by BONITA, you should review that third party's privacy policy and terms before providing personal information.
BONITA is not responsible for the privacy, security, content, accuracy, or practices of third-party websites or services.
Our inclusion of a third-party link does not necessarily constitute an endorsement of that website, service, or its operators.
Children's Data
Our Services are not intended for children.
We do not knowingly collect personal information from children.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details provided below so that we can review and, where appropriate, delete such information.
Security and Retention of Your Information
We take reasonable measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no security system is completely secure or impenetrable, and we cannot guarantee absolute security.
We recommend that you do not send sensitive or confidential information through unsecured communication channels.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide our Services.
- Maintain customer accounts.
- Complete transactions.
- Fulfill legal and regulatory obligations.
- Resolve disputes.
- Enforce agreements and policies.
- Protect our legal rights.
- Maintain appropriate business records.
The length of time we retain information depends on the nature of the information and the purpose for which it was collected.
Your Rights and Choices
Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:
Right to Access / Know
You may have the right to request access to personal information that we hold about you and information about how we use or disclose it.
Right to Delete
You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of personal information we hold about you or request that it be transferred to another party.
Right to Opt Out of Certain Advertising
Depending on applicable law, you may have the right to opt out of certain forms of targeted advertising or the sale or sharing of personal information.
Right to Restrict Processing
In certain circumstances, you may have the right to request that we restrict or stop certain processing of your personal information.
Withdrawal of Consent
Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
Managing Communication Preferences
You may opt out of promotional emails by using the unsubscribe option provided in our marketing emails.
You may also contact us to request changes to your marketing communication preferences.
Please note that even if you opt out of promotional communications, we may still send you non-promotional communications relating to your orders, account, transactions, or other Services.
Exercising Your Rights
You may exercise applicable privacy rights by contacting BONITA using the contact information provided below.
We may need to verify your identity before processing certain requests. This may require us to request information such as your email address, phone number, account information, or other information necessary to verify your identity.
Where permitted by applicable law, you may designate an authorized representative to submit a request on your behalf.
We will process and respond to valid requests within the timeframe required by applicable law.
We will not discriminate against you for exercising applicable privacy rights.
Complaints
If you have concerns or complaints regarding how BONITA processes your personal information, please contact us using the contact details below.
We will review and respond to your complaint in accordance with applicable law.
Depending on where you live, you may also have the right to submit a complaint to the applicable data protection or privacy authority.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact BONITA:
BONITA
Website: Bonitaluxury.net
Phone: +201016138864
Heliopolis Store:
8 el marwa buildings , Nabil El Waqqad St , Ard El Golf , Heliopolis, Cairo. Egypt
We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.
Last updated: September 25, 2025